You start loving their humane customer care right from the Kampala booking office, down to the sweating gardener of the place. Its such an amazing service value chain system where every staff wears a smile visibly generated from within their hearts while serving guests here.
The structural and architectural perfection of the cottages, the comfort in there, the gigantic bouncy beds, the cleanliness of the whole green place, the way Brovad Lodge blends with that forested nature, the good food, the calm beach, enhanced privacy, waking up to the sweet melodies of the numerous bird species, all conspire to create customer satisfaction, value for time and money.
Cottage number 3 was our paradise, when I said to my wife that the place was a home away from home……she said no, “because home had never been that comfortable, its heaven on earth,” she said, and i agreed.
Thank you Brovad staff for the birthday surprises that left my wife speechless and the special candle-lit dinner you organised for us, it was like no other..so special. You are almost alone in the business competition of the area.
Room Tip: Amazing individual, couple, group and family cottages.